Shipping and returns

We love talking rugs! If you don’t find your question answered below, give us a shout at info@roxyrugs.com. We’ll respond within 2 business days. 

  

HOW MUCH IS SHIPPING? DO YOU SHIP INTERNATIONALLY?

We offer same day delivery within Bangkok for all orders complete before midday. For all other locations within Thailand, deliver times are 2-3 business days. We offer free delivery anywhere in Thailand for all order of 10,000thb and above.

We also ship Worldwide. International shipping rates vary depending on country. Your shipping cost is calculated at checkout. To view the shipping cost for your order, simply add items to your basket then select your shipping destination from the drop-down menu.

 

HOW TO TRACK MY ORDER?

When we send your order out, we will send a confirmation email with your tracking number to confirm that your order has been despatched. Your order status may take up to Three hours to update after your order has been placed.

 

HOW TO RETURN A PURCHASE?

You can return your items within 14 days of receiving your order for a full refund. Returns are only accepted if the rug represents a defect or was damaged during delivery. 

  

WHAT ARE THE RETURN CONDITIONS?

Below is the list of conditions that must to be met to be able to make a return:

- The item must be returned well packaged in its original condition.
- Returns are only accepted from the original delivery address country.
- The time limit for receipt at our factory is 14 days from the date of delivery.
The return remains under your responsibility until it arrives to our address.
- Incomplete, damaged, worn, soiled or altered returns, will not be accepted and therefore sent back to the customer.

For International returns, please reach out to info@roxyrugs.com so we can provide the return shipping address and further instructions.

 

WHEN WILL I RECEIVE A REFUND

Refunds will be credited to the original purchaser’s method of payment.

On receipt of a return, we will process the refund. Refunds are generally received within 7-10 working days. Working days are Monday to Friday excluding public holidays.

 

ORDER CANCELLATIONS AND AMENDMENTS

In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us as soon as possible after placing your order and Customer Service will advise if cancellation is available.

Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.

If your order cannot be cancelled it will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.